Most shipments offered by Chimahaga are standard shipments. Delivery within the U.S. takes an average of 3-7 days, and outside the U.S. takes 5-14 days. However, some orders may take longer than usual due to air transport delays, customs inspections, or unforeseen circumstances outside of our control.

The above delivery estimates do not apply to pre-order items. Please check each product page for estimated delivery times for pre-order items.

We currently ships from stocking locations in Japan and the U.S., although the actual shipping source depends on the availability of the product at the time.

Though Shipping companies vary depending on the availability of each location and delivery destination, the shipping companies we frequently use are listed below.

• Japan Post: For shipping inquiries regarding Japan Post orders, please click here.
• USPS: For shipping inquiries regarding USPS orders, please click here.
• DHL: For shipping inquiries regarding DHL orders, please click here.
• UPS: For shipping inquiries regarding UPS orders, please click here.

If you would like to know from which shipping company your purchase was shipped, please check the notification e-mail at the time of the shipment or on the order confirmation page.

After an order is placed, items are usually shipped within 1-10 days.

If you have not ordered a pre-order item and your package has not been shipped in more than 10 days, please contact us.

If the item you purchased is a pre-order item, please check the scheduled shipping date on each product page.

If your package has already been shipped, please check the detailed status from the tracking number in the shipping notification e-mail or the information on the order confirmation page.

Packages within the U.S. take an average of 2-7 days to arrive after shipping, and 3-14 days outside the U.S. However, some orders may take longer than usual due to air transport delays, customs inspections, or unforeseen circumstances beyond our control.

If you have any questions regarding the status of your shipment after it has been shipped, please contact the shipping company for a smooth confirmation.

• Japan Post: For shipping inquiries regarding Japan Post orders, please click here.
• USPS: For shipping inquiries regarding USPS orders, please click here.
• DHL: For shipping inquiries regarding DHL orders, please click here.
• UPS: For shipping inquiries regarding UPS orders, please click here.
• Others: For other shipping companies, please contact each shipping company directly.

If your package was returned, we will contact you to confirm the package will be resent to you.

We do not accept cancellations when a package is returned to us due to a missed receipt.

Please note that you will be responsible for any shipping and customs charges for resending the package.

If we do not receive a response within 30 days, the package will be destroyed.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Basically, we do not accept returns for customer reasons except for defective products. You’ll also need the receipt or proof of purchase.
Refunds for returned items will be applied to the product price, and shipping charges will not be refunded.

Shipping costs for refunds are the responsibility of the customer.

If you would like to return your order, please contact us or request a cancellation through your order history on my page.
In order for us to process your return, please include the following information:

• your name
• email address
• order number
• name of the items
• reason for return

Please note that in all cases it is your responsibility to pay any customs fees and provide any documentation required by customs in your country. If you refuse to pay these taxes, the package will be returned to us. At that time, we will refund the amount of your order after deducting the actual shipping costs charged by the shipping company and the shipping costs for returning the package to us.

For more information about our refund policy, please click here.

If your order has not been shipped, you may cancel your order. Please contact us here.

We are sorry, but we cannot accept changes or cancellations of orders after they have been shipped.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are sorry, but we do not accept exchanges of products that have been used or purchased in error by the customer.

We accept all credit cards and Paypal.

Please note, all international packages may be subject to taxes, duties and custom fee upon delivery in your territory. Shipping quotes exclude these costs. For details, please contact the customs office in your receiving country.



Any import taxes, duties, or fees that may be incurred are the responsibility of customers. We cannot assist with the payment of these fees or provide any discounts or refunds in relation to these fees.

As of July 1st, 2021, EU citizen customers are required to pay VAT on all purchases up to €150. Customers will be charged upon delivery of the goods by the carrier as we do not collect VAT and duties.


We do not store any of your payment information and everything is handled securely through Shopify, PayPal, or other payment services we offer.

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Thank you very much for noticing. Please contact us here or email us at info@chimahaga.com.

I can't proceed on the checkout page

Please check our shipping policy to see if your country is one of the countries we cannot sell to.

We are sorry if your country is one of the countries that are not for sale, we will not be able to deliver the product to you.

If your country is not one of the countries listed, but you are still unable to purchase, we may not have sold to your country yet and have not yet made a decision on whether or not we can sell to your country.
We are very happy to ship to new countries, so please contact us.
If it is available for sale, we will promptly set it up for sale to you.

Of course! Most of our current students are beginners.

There is a lot of detailed work to be done, so we cannot say that it is easy for everyone. Even so, we hope that you will enjoy the process of carefully working with the vessels and repairing them.

It depends on the damage to the pottery, but it would take about 4 to 6 lessons (2 to 3 months).

If you do not have your own ceramics, you can use the ceramics in the classroom.

Of course, you can use your own ceramics for kintsugi, but depending on the number of ceramics and their damages, it may be difficult to work on several ceramics at the same time. We will discuss with you how to proceed.

Yes, it is possible.

In fact, there are people who have taken the class to repair their own ceramics rather than to continue to take the class.

However, it takes at least 2 to 3 months to finish one pottery, as it takes 4 to 6 times to complete a project.

Yes, we use natural urushi in our classes and do not use any glue sold on the market. We use pure gold powder, not brass powder or other substitutes.

After submitting the application form, you will receive an email with a link to pay the first month's monthly fee.

After that, the monthly fee for the following month will be charged to the credit card you used. (The following month's fee will be automatically charged around the 15th of each month.)

If you are going to miss a class, please let us know in advance and we will refund the amount to your credit card.

Yes, it is possible.

In that case, the first payment will be half of the monthly fee (7,000 yen) and the kintsugi kit (12,000 yen).

The purpose of our class is to enjoy kintsugi as a hobby, so if you want to repair vessels for work, you will need a wider range of skills and knowledge.

You have to keep the ceramics you are working on in the classroom.

Please note that you will not be able to take home the ceramics you are working on until it is completed.

If you contact us at least one week before the next class date, we will refund the unused portion of the class fee and release the slot to another student.

(A cancellation fee will be charged if the cancellation is made within one week of the next class date.)

If there is no problem, you can use the kintsugi kit. In that case, you do not need to purchase the kintsugi kit that we provide. (If you need additional materials, you will be charged for some materials.)

Unfortunately, you will not be able to participate unless you could attend for 2 to 3 months.

Also, the instructor could not speak English, so those who cannot speak Japanese at a daily conversational level could not join our classes.

For more information on repairs, please see this page.

Please read the information on the page carefully and submit your request using the provided form.

We currently do not offer repair services for glass products.

Urushi lacquer is safe for use in food as once fully hardened, and is one of the most durable natural materials available.

However, please do not use it in a dishwasher, as it will cause the gold to peel off or damage the joints.

NEVER use it in a microwave oven, please.

As pure gold is used in kintsugi, there is a possibility of sparks flying and it is very dangerous.

If the urushi is completely dry, it is very unlikely that you will have an allergic reaction.

However, Chimahaga is not responsible for any side effects caused by urushi.

If you have a serious urushi allergy, please consider the use of our products with caution.

If you mention that when requesting repair, we will not post photos of the pottery on SNS nor HP.

After confirming the details of your request form, we will provide you with the shipping address of the requested ceramics in addition to the information in our estimate, so please send the items to that address.

Please note that you will be responsible for the return shipping costs of the items.

We would appreciate it if you could wrap each piece in cushioning material to prevent damage during shipping.

Of course it is possible.

However, please note that the customer will be responsible for the round-trip shipping costs of the requested items, and the cost tend to be greater.

In addition, if you do not carefully wrap the them in cushioning material, they may be in a worse state of damage during transportation than they were initially. In such a case, if repair is possible, an additional charge will be added to the quoted price, and if repair is not possible, the repair request may be cancelled.

Please understand the various risks involved when making requests from overseas.

Kits
Kit products have been out of stock for most of the time due to their very popular demand, and we apologize for any inconvenience this may cause. We are always accepting pre-orders even during out-of-stock periods.

Supplies
They are restocked regularly. Please feel free to contact us for detailed timing information.

Kintsugi works
Each item is one-of-a-kind and will not be restocked.

Unfortunately, we do not have any stores. We have studios in Tokyo and Kobe, but we do not do retail now.

We usually reply to inquiries within 2~3 business days. If you have not received a response after waiting longer than that, please email us at info@chimahaga.com as we may not have received your inquiry.